Frequently Asked Questions

Last Updated 09/13/07

Section 1: The RocketLife Production Network

1.1 - What is the RocketLife Production Network?
1.2 - How much will it cost me?
1.3 - How do I make money with it?
1.4 - How are order payments handled?
1.5 - How are taxes and shipping handled?
1.6 - How do I link my new Online Store into my website?
1.7 - Can I use the software on an in-store customer workstation?
1.8 - Who is Visan?

 

Section 2: The RocketLife Software

2.1 - What does the software do?
2.2 - What are the system requirements?
2.3 - Will installing the software change how files open?
2.4 - Are Web Browser Plug-Ins dangerous to install?
2.5 - How can the software be un-installed?

 

 

Section 1: The RocketLife Production Network


1.1 - What is the RocketLife Production Network?

The RocketLife Production Network was developed specifically for Photo Retailers, Professional Photographers and other businesses who want to offer high-quality photo products via their website, as an in-store service, or as a product they create for their clients.

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1.2 - How much will it cost me?

Our initial setup and hosting fee is $395. After the first year, you pay only $49 per year to maintain your account.

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1.3 - How do I make money with it?

When you set up your account, you can set your desired retail prices for each product,  or use the default Manufacturer’s Suggested Retail Price (MSRP).

By the 20th of each month we will send you a check for your total sales commissions for the previous month. Your commissions for each transaction are calculated based on the total invoice amount, minus the wholesale price to you for each product, a standard 3% credit card transaction fee, and the applicable taxes and shipping fees.

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1.4 - How are order payments handled?

Our secure order processing system automatically handles credit-card payment and sends an E-mail confirmation receipt to the address entered on the order form.

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1.5 - How are taxes and shipping handled?

Consumer taxes calculated based on our California business location, and shipping options and fees are presented on the order page. Product delivery usually takes less than 10 days.

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1.6 - How do I link my new Online Store into my website?

After you create your account, you can upload your own website banner or logo artwork.

Your Manage Website page provides links for you or your web designer to add to your website where you want to provide access to your new  pages.

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1.7 - Can I use the software on an in-store customer workstation?

Yes! Simply make your new web pages available in your store, running on any standard Windows PC connected to the Internet. Your customers will see your store branding on the software pages, where they can create and order their own products.

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1.8 - Who is Visan?

Visan is the company that developed the RocketLife Production Network. The Visan Team has many decades of experience creating both professional and consumer hardware and software, primarily in the video production and 3D animation fields. Please view our About Us page for more information.

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Section 2: The RocketLife Software


2.1 - What does the software do?

The software is a Web Browser plug-in that provides easy product creation and editing features, along with elegant page layouts and graphic effects not available anywhere else. It also performs instant real-time preview of your products with the customer’s photos. In addition, the plug-in provides a powerful set of integrated photo editing tools, and it also automatically handles all file uploads when ordering a product.

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2.2 - What are the System Requirements?

The software will run on any recent 600Mhz or faster PC with at least 512MB of RAM, Windows 2000, XP or Vista, with Internet Explorer 5.5 or higher, and an Internet connection (high-bandwidth is recommended).

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2.3 - Will installing the software change how files open?

No. The software only runs within the web browser - it does not make any changes to the file associations that determine which programs will load which types of files.

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2.4 - Are Web Browser Plug-Ins dangerous to install?

No more or less than installing any other software on a computer. Most web browsers are already very likely using several Plug-Ins, such as to view Flash animations or play video on webpages.

The software uses the Microsoft Active-X Plug-In standard. This type of plug-in can be digitally "signed" to verify that it was not tampered with since is was released. ActiveX Plug-Ins can also be easily un-installed (see the next item).

The software doesn't gather any information about the user except what is necessary for its operation. It our policy not to distribute any customer information to third parties. We recommend that users read the Privacy Policy of any software product or service before they use it.

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2.5 - How can the software be un-installed?

To uninstall the software, follow these steps:

    • Open the Windows Control Panel (From the Start Menu)
    • Select Add and Remove Programs
    • Select the RocketLife item in the software list
    • Click the Remove option to the right
    • Follow the uninstall program prompts

To install the software again, simply return to the product catalog, and the software installation prompt will appear.

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